Buyer terms

1. The pilot

• Pacta is an invite-only pilot. It covers second-hand, vintage and new home and living goods, including goods that come with a choice of options, such as size or finish, and goods made to order. Each request is for one item.
• It is a test of a new kind of market. Parts of it will change, pause or stop, sometimes without notice. Please do not rely on it for anything urgent.
• You must be 18 or over, and you must use the account we invited you to, with your own email address.

2. What Pacta is, and is not

• Pacta is a venue. Independent sellers list items. You say what you want. Software working for you (“your agent”) and software working for each seller find, compare and negotiate offers.
• We are not the seller and we are not a party to any sale. We do not own, store, inspect or deliver the items. Every sale is between you and the seller.
• Offers are ranked on your terms only. No seller can pay for a better position.
• Listings are written by sellers. Our software reads their descriptions and photos, and marks what it read from a photo as read, not as something the seller stated. We do not check listings ourselves and cannot promise that they are accurate.

3. Your agent

• Your agent acts only inside the limits you set, such as your spending limit.
• Unless you turn it off, your agent may ask sellers questions and negotiate for you. You can turn negotiating off for one request on its page, or for your new requests in your preferences.
• It cannot buy. Only you can, by pressing Buy on an offer.
• It can be wrong. It may misread a request or miss something a person would notice. Your request page shows what it understood and where each fact came from. Correct anything that is wrong before you buy.
• The privacy notice explains what your agent tells sellers and what it keeps private.

4. Offers and buying

• An offer shows one seller's price and terms for you. An offer does not stay open forever: it lapses after a set time, if the item is sold to someone else, or if the seller withdraws the listing.
• When you press Buy, Pacta records your order with the seller at the price and terms shown, closes your other offers for that request, and passes the seller the name you saved and, for delivery, your address.
• The seller can see your order at once. We'll email you both to confirm it and arrange a time and place. A founder of Pacta writes that email by hand and checks with the seller that they still have the item.
• By pressing Buy you agree to buy the item from the seller at that price and on those terms, once the seller confirms the order. If the seller cannot confirm it, we will tell you, and you have nothing to pay.
• You can withdraw a request at any time before you buy.

5. Paying during the pilot

• Pacta takes no payment. You pay the seller directly when you pick up or receive the item. Pacta charges you no fee during the pilot.
• Pacta does not yet have a way for you and the seller to message each other in the app. Our email about your order introduces you to each other, so each of you sees the other's email address.
• Because we take no payment, we cannot get money back for you. If something is wrong with the item or the sale, write to [a contact address, to be added]: we will look into it, and we may remove a seller from Pacta.
• You may have legal rights against the seller. They depend, among other things, on whether the seller sells as a business or as a private person. Nothing in these terms takes those rights away.

6. After you buy

• Pick up or receive the item as the offer says.
• Tell us on the order page whether the item arrived and whether it was as described. We use what buyers tell us to show how reliably each seller completes orders.

7. What is not allowed

• Asking for things outside the pilot: services, digital goods, food and drink, vehicles, property, live animals, weapons or medicines. We also do not cover tableware and dinner sets, cribs or heating stoves. Our software declines these requests.
• Asking for more than one item in a request.
• Using Pacta to do anything unlawful, to mislead a seller, or to find out things about other people.
• Interfering with the service: using it by automated means, trying to get around its limits, or probing it for weaknesses. We limit how many requests an account can send in a day.
• Letting someone else use your account.

8. Your account

• You sign in with a link we send to your email address. Keep your email account secure: anyone who can read it can sign in as you.
• “Sign out everywhere” in the account menu ends every session on every device.
• Tell us right away if you think someone else has used your account.

9. Ending

• You can stop using Pacta at any time. To close your account, write to [a contact address, to be added].
• We can pause or end your access, or the whole pilot, at any time.
• If your access ends, any order you have already made stays between you and the seller.

10. Our responsibility to you

• We will run Pacta with reasonable care.
• Pacta is free and experimental. We do not promise that it will always be available or free of mistakes.
• We are not responsible for what a seller does or fails to do, for the items, or for what you and a seller agree between you.
• Nothing in these terms limits any liability that the law does not allow us to limit, or takes away rights you have as a consumer that cannot be waived.

11. Changes to these terms

If we change these terms we will publish the new version here with a new version number and show it to you before your next request. Sending a request after that means you accept the new version. A request you sent earlier, and anything you buy from it, stays under the version you accepted when you sent it.

12. Law

These terms are governed by the law of the State of New York, without regard to its rules on conflicts of law. If you are a consumer, this does not take away any protection that the law of the state where you live gives you and that cannot be waived.

13. Contact

[the operator's legal name, to be added]. Write to [a contact address, to be added].

This version applies from [a date to be set].